The seamless integration of processes between customers and their providers is the centerpiece and critical success factor of every outsourcing project in IT. Partners 4me and Lomnido hosted a webinar to address all the questions and concerns that come to your mind...
1 - SIAM and ITIL Process Focused Connecting APIs and field mapping is important but not the real challenge! Understand and support processes is the challenge. A simple and basic API integration tool will not solve your multisourcing challenges. SIAM-Broker is an...
Today’s data centers rely on a variety of infrastructure components both on premise and in the cloud. Most vendors offer mature tools for managing their part of the datacenter. However, managing and integrating these tools and building a consistent ITOM (Information...